Warranty, Return and Delivery Information
We offer a 1-year warranty period from the date you received the merchandise.
Note that misuse, accidental damage, alteration, or abuse to the products is not covered under warranty.
Shipping charges associated with returning any product for warranty service are not covered under the One Year Limited Warranty.
We hope you are pleased with your merchandise. However, if you are not completely satisfied, simply return your purchase within 30 days for an exchange or refund of the full purchase price + tax (the tax means any VAT added at the time you made purchase with us. Any sort of import tax to your country by your government and the shipping charges are not included, however).
Please note that products must be in original condition, with no scratches to the lenses, barrels, or the clip, and must be shipped in the original packaging.
If the return package of the original merchandise is not received within 30 days of receiving the Return Merchandise Authorization (RMA) number, your return will be canceled and refund will not be issued.
Contact us via email first
Specify the order number
Brief us your reasons (though it is not necessary, but it will be helpful to us and to the whole world ultimately too)
A Return Merchandise Authorization (RMA) number will be automatically provided to you via the shop system. You must obtain a Return Merchandise Authorization (RMA) number to complete your return. Please make sure your purchase is not older than 30 days or we will not be able to process.
We will send our acceptance via the shop system, please include the approval letter in your package
When we receive your package, we will notify you via the shop system.
items shipped with free shipping, the calculation of shipping cost is
from USD12.00 or its actual cost, that's the amount we are not going to
For sales items, returns and exchanges are forfeited.
Link for return:
Q: Do you deliver goods to my country?
A: We deliver orders to all destinations in the world, including the USA, Canada, Australia, Austria, Belgium, Denmark, Finland, France (Metropolitan), Germany, Greece, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland(Swiss), Argentina, Brazil, India, Hungary, Israel, South Korea, Malaysia, Malta, Qatar, Russia, Singapore, Hong Kong SAR China, Indonesia, Cyprus, Moldova,Slovakia, Croatia, Taiwan (Republic of China), Turkey, United Arab Emirates (UAE), United Kingdom etc.
Q: How many shipping methods you provide? What are the different shipping options? And how much?
A: We provide:
- Standard Air mail / Air Parcel
- Standard Air Mail / Air Parcel with insurance
- SpeedPost (EMS)
For more information on our shipping rate, please check at checkout page, you can estimate the shipping cost at shopping-cart page via the shipping estimator.
Q: What is the insurance covered? How much it is?
A: It guarantees arrival of the purchased items in good conditions. It is offered at a flat rate of US$4/order. Please note that the insurance does not cover shipping to a wrong address. Insurance fee is considered as part of the shipping and handling fee. Insurance is only available to Retail orders.
Q: Do you ship to US APO/FPO Military addresses and how should I enter the shipping address?
A: Yes, we ship to APO or FPO military addresses. All APO/FPO orders will be shipped via Standard Shipping anywhere in the U.S. without minimum purchase.
Q: Why I was asked for a phone number in the registration process?
A: We will respect your privacy and will not share, sell any of your personal information to any third party. We may need your contact number because we may need to call to you for your order sometimes if emails does not work. Note that if you choose EXPRESS shipping, a valid contact number is a must otherwise, we are not able to ship as no shipper will accept an express shipment without a valid contact number.
Q: I didn't receive my package, what do I do now? When will I receive my package if I place an order today?
A: Please note that normal transit time for US orders with standard shipping is 10 to 14 days. For other countries (or territories), it usually takes 2 to 4 weeks (could be shorter or longer depending on location and custom regulations). Please login to have your tracking information to track. Please contact our Customer Service team if your order does not arrive in 6 weeks from order date.Note that for standard shipping, online tracking is not guaranteed. If you would like to get the order in a quicker way, you may use our express service, it is a little bit higher in cost, but more secure and faster and online tracking step by step is guaranteed (only applicable to major countries). It normally arrives in 1 week for major countries (provided the custom-clearing is smooth).
Please note express shipping to Brazil and Italia is more or less as shipping via air mail, just that you can track online step by step. We don't limit customers from these 2 countries to select this shipping option, but customers should understand the situation before selecting this situation.
Q: Is the shipping fee charged based on order or item?
A: Shipping fee is charged based on the shipping options, the total size and weight of your item(s) and your delivery destination. If an item is lightweight and in bulky size, we will put a higher weight than its actual weight.
Q: I don't want my order any more, can you recall the shipment and cancel the order?
A: Once the order is shipped or in the processing stage, it is not possible to recall and not possible to cancel. However, you can still contact us if you would like to send the package back for refund or to exchange for other items available in our shop. For refund and exchange, it is subject to the terms and conditions, please contact us for help.
Q: How's your business time?
A: We count our business Day as Monday to Friday. Saturdays and Sundays are not counted as business/working days. We are off for all the public holidays.
Q: Can orders be shipped via FedEx (or other couriers) or other shipping methods not offered at checkout?
A: Orders can only be shipped via the shipping methods stated in the Shipping Policy. Other delivery methods are not available at this time unless we agree before customer's checkout.
Q: Can I use my own courier account when paying for the express shipping fee?
A: Yes, you may have your own courier to come to our office to pick up, but you may need to contact us before checking out, we reserve the rights to retain PART or ALL of the shipping fee as handling fee and will not be refundable. We cannot guarantee we can use customer's favored shipping methods after the payment for the order is made. You may still contact us if you would like to ship via your own courier after checkout, but we cannot guarantee that we can do that because it may have entered the shipping process or we may be not able to use your courier's account.
Q: When will I know if my order has shipped?
A: A shipment confirmation email is sent to you once your order is shipped from our warehouse. Please note some e-mail services incorrectly flag automated messages from our servers as spam - if you don't receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address - in this case please contact our Customer Services to check whether we received your order.
Note: An order has not been yet flagged shipped does not mean a customer can ask for cancelling an order as it might have entered the process for shipping which we may be not able to stop.