Warranty / returns


Warranty

We offer a 1-year warranty period from the date you received the merchandise.

Note that misuse, accidental damage, alteration, or abuse to the products is not covered under warranty.

Shipping charges associated with returning any product for warranty service are not covered under the One Year Limited Warranty.



Returns

We hope you are pleased with your merchandise. However, if you are not completely satisfied, simply return your purchase within 30 days for an exchange or refund of the full purchase price + tax (shipping not included).

Please note that products must be in original condition, with no scratches to the lenses, barrels, or the clip, and must be shipped in the original packaging.

If the return package of the original merchandise is not received within 30 days of receiving the Return Merchandise Authorization (RMA) number, your return will be canceled and refund will not be issued.

Return Instructions

 

  1. Contact us via email first

  2. Specify the order number

  3. Brief us your reasons (though it is not necessary, but it will be helpful to us and to the whole world ultimately too)

  4. A Return Merchandise Authorization (RMA) number will be automatically provided to you via the shop system. You must obtain a Return Merchandise Authorization (RMA) number to complete your return. Please make sure your purchase is not older than 30 days or we will not be able to process.

  5. We will send our acceptance via the shop system, please include the approval letter in your package

  6. When we receive your package, we will notify you via the shop system

Please note:

  • If you have purchased it from somewhere else, please contact them directly.

  • For items shipped with free shipping, the calculation of shipping cost is from USD12.00 or its actual cost, that's the amount we are not going to refund.

  • For sales items, returns and exchanges are forfeited.


     

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